Burr & Knot

Privacy Policy

Here at Burr & Knot, we are committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which any personal data which we collect from you will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not accept the terms of this Privacy Policy, then you must stop using our website and, if applicable, request that we remove you from our mailing list.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller in relation to any personal data you provide to us is Burr & Knot ltd, Trenhorne Farm, Cornwall PL15 7PN.

WHAT WE COLLECT FROM YOU

You may give us information about you by filling in forms on our website or by corresponding with us by phone, email or otherwise. We collect information from you if you: subscribe to our newsletter, purchase a product, send us an enquiry, email or phone us.

This information includes your name, email address, location, phone number and date of birth. In some instances, we collect postal addresses as we’re a bit old fashioned and like to send out brochures and invites from time to time.

We may also collect information about your computer, tablet or mobile, including where available your IP address, operating system and browser type for system administration purposes and information about how you use our website. This is simply statistical data about our users’ browsing actions and patterns, and you will not be identifiable as an individual from it.

BEHAVIOURAL ADVERTISING

This website uses Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to Burr & Knot websites. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.

You can opt-out of remarketing by visiting the links below:

For Google: https://support.google.com/ads/answer/2662922?hl=en

For Facebook: https://www.facebook.com/ads/website_custom_audiences/

HOW WE USE IT

We use your information to communicate to you about things we have going on that we think you might be interested in and send you the occasional treat from Burr & Knot. You can opt out of these communications at any time. We only send you things we think you’ll like.

HOW DO WE PROTECT YOUR INFORMATION?

Email subscriptions: Data collected through our website newsletter sign up goes straight to our email client and data host Mailchimp which is secure and adheres to GDPR regulation.

We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. All our data is confined to Mailchimp, Squarespace and Gmail.

These parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

CONSENT

By using our site, you consent to this privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 9 Nov 2021.